As the world’s largest medical device company, Medtronic plc generates most of its sales and profits from the U.S. healthcare system.

Medtronic faced a major business challenge:  as support for their Business Intelligence software was coming to an end, they needed to upgrade to a newer BI environment.


  • To migrate from Business Objects to the latest version

  • To ensure quicker service and consistent experience

  • To ensure that there would hardly be any downtime on the existing environment

    Migrate Data sources:

  • Seventeen (17) BW 3.5 datasources using SAP CRM as DataSource to BW 7.0 DataSource,

  • Two (2) BW 3.5 datasources with SAP ERP


  • Configuration/Number of Business Objects servers/After Upgrade ensure everything works fine in new BI environment

  • Report Issue: Reports were in an old format and needed to be upgraded along with interfaces to desperate systems. Migration of all content to a new version while the system was still up and running


  • Upgrade of the system without down time

  • Re-establish connectivity to interfaces and  rewrite Security settings for new tools in BI4.0

  • Training for users and developers

  • Report conversion


  • Zero downtime

  • Reduced monitoring and OS patch validation – Reducing the server’s count in the new version with increase in the configuration. This structure saved a lot of time for Business Objects administrators as the number of servers were reduced as compared to the older version

  • The new version was faster, robust and scalable

  • Updated and modernized the enterprise platform

  • New Portal

Scott Cunningham has more than 34 years of experience in information technology with over half of his time at SAP, becoming one of SAP’s elite Platinum consultants. He is a true pioneer in data quality with more than 29 years of experience in enterprise-level architecture and development focused on data quality in areas of data standards, marketing applications, master data governance, data quality product development, S/4HANA, ERP, CRM, ISU, and BI consulting. Scott is also a leader in SAP data migration initiatives, architecting many data migration S/4HANA, ERP, CRM, and ISU solutions as a contributor to SAP’s Best Practice Data Migration tools with data quality integration.

Darrin Joncas is a strategic business leader with 25 years of experience in enterprise information management and business intelligence. As a Senior Director of a global practice, Darrin has led teams in successful implementations of SAP in multiple verticals. Over the past two years, Darrin has built a boutique company, focusing on data, cloud, and migrations, with a specific lens on the oil & gas industry. His customer-first focused team delivery and devotion to executing plans on time and on budget has made his team 100% referenceable.

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